The dispatch module provides your dispatchers and customer
service representatives with the flexibility they need in taking orders from
customers and assigning them to drivers. Your dispatchers will have all the
information they need on-line on easy to view screens. Customers may select from
two (2) types of Dispatch Solutions.
The first is the Pick-Up
Dispatch module.This program meets the needs of the dynamic dispatch
environment where dispatchers are only able to obtain limited information from
callers.Pickup requests are entered as they come into dispatch. The dispatcher
enters the shipper code into the system and fills in the blanks on the screen,
which include pickup date and time, close time, who called, pieces, weight and
Your customer's daily pickups are set
up in a special file which is loaded into the dispatch que each day. The file
lists any special instructions the customer might have, dispatch contact, when
the normal ready time is, route information, and who normally makes the pickup.
The dispatch display offers several
options for viewing the pickup orders. Pickups can be viewed by driver, with the
unassigned pickups appearing first, as well as by shipper, destination, route
and pickup date.
The secnd dispatch option is the Electronic Dispatch module.This
module captures a great deal more of the information that will allow a
dispatcher to take a complete order, build a load, generate a quote, regenerate
proforma loads, auto rating, track and trace loads, assign drivers and equipment
and provides a real-time interface with billing.In addition, the display will
change shades to highlight upcoming events to allow your dispatchers to see
possible trouble areas at a glance. You define when the shading takes place to
highlight when the ready time has been reached, when the closed time is
approaching, and when a pickup is late.The module can also interface with the
FreightDATA Web Tracing system.